TotalDesk Helpdesk Solution 1.8.1
TotalDesk Helpdesk Solution
Helpdesk, live chat, knowledge base and ticket system
TotalDesk Helpdesk Solution is the only all-in-one help desk solution for WordPress. Including a ticketing and notification system, live chat, knowledge base, reporting module, and integration, it contains all the support features you need. Ditch the one-off help desk plugins and get TotalDesk Helpdesk Solution.
TotalDesk Helpdesk Solution Features
- Ticket system
- 3 new different forms of Tickt
- Getting the Inbox
- My ticket page
- Set default values for new tickets
- Set your own ticket status
- Set custom ticket types
- Support for attachments
- Informing agents in notifications
- Reporters and agents can respond to the email
- Ticket Summary (Assigned To, Status in Color)
- Set up inbox archive folder
- Notifications
- Email Notifications
- Desktop Notifications
- Slack Notifications
- Notify when a ticket has been created
- Live Chat
- Enter a chat with a given ticket ID
- Send a message (new ticket) when there is no agent online
- Every chat conversation will be saved
- Knowledge Base
- Create a FAQ based on a ticket
- Group frequently asked questions into topics
- Set custom icons for themes
- 2 designs (boxed, ready)
- Information
- Tickets by agent
- Entries by state
- Tickets by type
- Integrations
- WooCommerce
- Envato
- Loose
And much more…
Original price was: $49.00.$3.99Current price is: $3.99.
Get in Subscription – Unlimited Downloads for $14.99/mo
- 5000+ Items
- Unlimited Usage
- Support
Frequently asked question
How many sites can I use the products on?
You can use any product from our store on any website you want.
Will I get updates?
Of course. If you buy an individual product, you’ll get lifetime updates for that purchase.
On the other hand, if you purchase a membership, you will receive updates until your membership expires.
Are the products authentic?
Yes, each product is original. The difference with the author is that we distribute under the GNU GPL v2/3 regulations/license, so we don’t provide additional services from the author, such as customizations, etc. We also don’t provide license keys, and in the case of products that require one to work, we pre-activate them so they don’t require anything and you can use them seamlessly on any website you want.
Do you provide technical support?
Yes, and regarding time, it is usually on average within 24 to 48 business hours.
Now, there are times when, in less than a day, we have already provided an answer and a solution, depending on the case.
Are there download limits?
No. We don’t believe in that format, so you can download as many times as you want. No problem. We pay for high-quality professional storage just to avoid any issues.
Do you provide license keys?
No. It’s not feasible, since we’ve already experienced keys flying everywhere, and we could lose the corresponding accounts.
That said, while all products are original, in the case of products that require a license key to operate, we will take care of pre-activating them.
Refund if product unusable?
We’re here to make sure you’re 100% satisfied with your experience. Our Customer Support Team will do everything possible to ensure you’re comfortable with placing an order and happy with the products you download. But we also know sometimes things happen.
Due to the nature of digital media means that once you have downloaded a plugin or theme there’s really no way to ‘return’ it. No refunds will be given except in the case when the digital product is completely unusable.
If the digital product is unusable, we need time to try to fix it. Otherwise, we will make a refund.
Our support team is available 24/7, if you have any question or need help in installing or configuring digital products purchased on the website, please don’t hesitate to CONTACT US.
Please note that we are not developers of the provided products, so our technical support capabilities are limited.
We do not change product functionality and do not fix developer bugs.
In case you are accepted to get refund, payment refunds are processed within 5-7 business days. All refunds are issued to the original payments. It may take up to 5 days for your refund to be reflected in your PayPal account or bank statement. If you paid using a credit or debit card, the money will be refunded to your card. Depending on your card issuer, it can take up to 30 days for the refund to appear on your card statement.
IMPORTANT! Please CONTACT US first so we can handle your issues. If you arbitrarily open a dispute without contacting us first, your account may be suspended immediately without notice.
TotalDesk Helpdesk Solution
Helpdesk, live chat, knowledge base and ticket system
TotalDesk Helpdesk Solution is the only all-in-one help desk solution for WordPress. Including a ticketing and notification system, live chat, knowledge base, reporting module, and integration, it contains all the support features you need. Ditch the one-off help desk plugins and get TotalDesk Helpdesk Solution.
TotalDesk Helpdesk Solution Features
- Ticket system
- 3 new different forms of Tickt
- Getting the Inbox
- My ticket page
- Set default values for new tickets
- Set your own ticket status
- Set custom ticket types
- Support for attachments
- Informing agents in notifications
- Reporters and agents can respond to the email
- Ticket Summary (Assigned To, Status in Color)
- Set up inbox archive folder
- Notifications
- Email Notifications
- Desktop Notifications
- Slack Notifications
- Notify when a ticket has been created
- Live Chat
- Enter a chat with a given ticket ID
- Send a message (new ticket) when there is no agent online
- Every chat conversation will be saved
- Knowledge Base
- Create a FAQ based on a ticket
- Group frequently asked questions into topics
- Set custom icons for themes
- 2 designs (boxed, ready)
- Information
- Tickets by agent
- Entries by state
- Tickets by type
- Integrations
- WooCommerce
- Envato
- Loose
And much more…
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