SupportCandy Satisfaction Survey Addon 3.2.3

Last Update: March 24, 2026

Updated

Lifetime updates

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Description

SupportCandy Satisfaction Survey Addon

SupportCandy Satisfaction Survey Addon is a premium solution that integrates satisfaction surveys directly into your support ticket flow. With this addon, you can automatically collect valuable feedback after closing tickets, helping you improve your service and better understand your customers’ needs.

What is SupportCandy Satisfaction Survey Addon?

This specialized add-on adds satisfaction survey capabilities to the popular WordPress support plugin. It allows you to set up custom surveys that are automatically sent to customers after resolving their tickets, eliminating the need for external systems or manual processes to measure customer satisfaction.

Key Benefits

Automated Feedback: Get customer feedback with no extra effort, right when their experience is fresh in your mind.
Continuous Support Improvement: Identify problem areas and celebrate successes with real data on your team’s performance.
Greater Transparency: Agents receive direct feedback that helps them improve their skills and approach.
Churn ReductionBy detecting dissatisfied customers early, you can intervene before they abandon your service.

SupportCandy Satisfaction Survey Essential Features

Customizable Surveys: Configure questions based on your specific needs, from NPS scales to open-ended questions.
Automatic Activation: Surveys are sent automatically when a ticket is closed, without manual intervention.
Design Adapted to your Brand: Customize colors and style to match your surveys visually.
Integrated Analysis Panel: View real-time results within the SupportCandy admin panel.
Smart Reminders: System to send reminders to customers who have not responded, maximizing the response rate.

Practical Operation

Initial setup: Define your questions, design, and when the surveys will be sent.
Automatic Activation: When a ticket is closed, the system sends the survey to the customer.
Customer Response: Customers respond with one click, without the need to create an account or log in.
Real Time Analysis: Results appear immediately on your dashboard, organized by agent, department, or time period.
Data-Driven Action: Identify trends and areas to improve the quality of your support.

SupportCandy Satisfaction Survey Use Cases

Support teams that need objective quality metrics
Companies looking to reduce customer churn
Organizations that implement continuous improvement programs
Businesses that compete in markets where customer experience is key

Conclusion

The SupportCandy Satisfaction Survey Add-on transforms customer feedback into a tangible competitive advantage. By integrating surveys directly into your support workflow, you gain valuable insights without adding complexity to your operation. For teams serious about the quality of their support, this add-on is essential for moving from assumptions to data-driven decisions. By implementing it, you’ll improve not only your customer service but also your team’s morale by recognizing their successes and systematically addressing areas for improvement. In a market where customer experience defines success, this add-on provides you with the critical information you need to stand out.

Original price was: $39.00.Current price is: $4.99.

Lifetime Updates And Support
Official product, ready to use
Clean and virus-free files
GNU GPL V2/V3 License
Money-back Guarantee

Author

Last Update: 24 March 2026

Version: 3.2.3

Changelog: View

Author’s Site: Visit

Status: Original product No Activation Required.

Category: WordPress Plugins

Get in Subscription – Unlimited Downloads for $14.99/mo

Frequently asked question

How many sites can I use the products on?

You can use any product from our store on any website you want.

Will I get updates?

Of course. If you buy an individual product, you’ll get lifetime updates for that purchase.

On the other hand, if you purchase a membership, you will receive updates until your membership expires.

Are the products authentic?

Yes, each product is original. The difference with the author is that we distribute under the GNU GPL v2/3 regulations/license, so we don’t provide additional services from the author, such as customizations, etc. We also don’t provide license keys, and in the case of products that require one to work, we pre-activate them so they don’t require anything and you can use them seamlessly on any website you want.

Do you provide technical support?

Yes, and regarding time, it is usually on average within 24 to 48 business hours.

Now, there are times when, in less than a day, we have already provided an answer and a solution, depending on the case.

Are there download limits?

No. We don’t believe in that format, so you can download as many times as you want. No problem. We pay for high-quality professional storage just to avoid any issues.

Do you provide license keys?

No. It’s not feasible, since we’ve already experienced keys flying everywhere, and we could lose the corresponding accounts.

That said, while all products are original, in the case of products that require a license key to operate, we will take care of pre-activating them.

Refund if product unusable?

We’re here to make sure you’re 100% satisfied with your experience. Our Customer Support Team will do everything possible to ensure you’re comfortable with placing an order and happy with the products you download. But we also know sometimes things happen.

Due to the nature of digital media means that once you have downloaded a plugin or theme there’s really no way to ‘return’ it. No refunds will be given except in the case when the digital product is completely unusable.

If the digital product is unusable, we need time to try to fix it. Otherwise, we will make a refund.

Our support team is available 24/7, if you have any question or need help in installing or configuring digital products purchased on the website, please don’t hesitate to CONTACT US.

Please note that we are not developers of the provided products, so our technical support capabilities are limited.

We do not change product functionality and do not fix developer bugs.

In case you are accepted to get refund, payment refunds are processed within 5-7 business days. All refunds are issued to the original payments. It may take up to 5 days for your refund to be reflected in your PayPal account or bank statement. If you paid using a credit or debit card, the money will be refunded to your card. Depending on your card issuer, it can take up to 30 days for the refund to appear on your card statement.

IMPORTANT! Please CONTACT US first so we can handle your issues. If you arbitrarily open a dispute without contacting us first, your account may be suspended immediately without notice.