Error “Could not unzip package. The theme does not have the stylesheet style.css”

One of the most common errors when installing a WordPress theme is when we encounter the following message during the installation process:

«Error installing a theme «The package could not be unpacked. The theme does not have the stylesheet style.css»

What is causing this error?

This error appears when we have not unzipped the download file before installing the theme. This is because the download contains, in addition to the theme, other files from the author, such as documentation, the child theme, etc.

What should you do?

You simply need to unzip the download file and use the theme file that will be inside.

If you were unable to resolve your case, you can contact us at the Support Area , through your user account and we will be happy to help you.

I'm having trouble importing the demo of the purchased theme.

Not being able to import a theme demo can be due to multiple factors, so here are some recommendations and suggestions:

  • Check if you meet the requirements requested by the author. To do this, review the documentation that is usually included in the download itself or in the main options of the theme.
  • Check your PHP version. We recommend using PHP 8.1 for now, as due to the activation processes and the nature of a significant portion of WordPress products, newer versions such as 8.2, 8.3+ still have some issues.
  • Check your PHP configuration. Here is a standard configuration that usually works well with any import process:
    • max_execution_time : 1000
    • max_input_time : 1000
    • max_input_vars : 10000
    • memory_limit : 1024 or 2048
    • post_max_size : 64 MB
    • upload_max_filesize : 64 MB

Below is an actual image of the parameters configured in cpanel.

If you were unable to resolve your case, you can contact the Support Area through your user account and we will be happy to help you.

Error "Could not unzip package. No plugins found. Plugin installation failed."

One of the most common errors when installing a WordPress plugin is when we encounter the following message during the installation process:

“The package could not be unpacked. No plugins were found. The plugin installation failed.”

What is causing this error?

This error appears when we have not unzipped the download file before installing the plugin. This is because the download contains, in addition to the plugin, other files from the author, such as documentation, various information, etc.

What should you do?

You simply need to unzip the download file and use the plugin that will be inside.

If you were unable to resolve your case, you can contact us at the  Support Area , through your user account and we will be happy to help you.