Mondial Relay for WordPress 5.7

If you need to offer in-store pickup and reduce delivery issues, Mondial Relay for WordPress is the direct solution: integrate the Mondial Relay network into your WooCommerce checkout, print labels from the back office, and automate tracking for your customers. When we connected Mondial Relay for WordPress in a physical store, the pickup option was quickly adopted because users were already familiar with the network and chose the location that was most convenient for them.

What is Mondial Relay for WordPress and when should you activate it in your store?

Mondial Relay for WordPress is an eCommerce plugin for WooCommerce that enables shipping to Point Relais® and lockers, as well as home delivery options, tailored to your strategy. Connect your business account to access specific shipping methods, rules based on zone/weight/value, and label generation—all within WordPress. It’s especially useful if you sell in markets with strong Mondial Relay coverage and your customers value the convenience of picking up orders at a secure location with extended hours.

In our case, Mondial Relay for WordPress helped to alleviate congestion in home deliveries during peak periods and provide greater predictability: those who couldn’t receive deliveries at home chose their usual pickup point, eliminating “no delivery” messages. For stores with returns, the same system facilitates reverse logistics and provides clearer support.

Pickup point selector (Point Relais® and Lockers) at checkout: less friction, more conversions

The heart of Mondial Relay for WordPress is the point selector integrated into the checkout process. Customers search by address or postal code, filter by proximity/hours, and choose their preferred Point Relais® or locker. This selection is included in the order and remains available in the admin panel, eliminating back-and-forth emails. When we implemented it, we noticed that the first “failed” delivery attempt virtually disappeared, and the delivery NPS increased due to the sense of control that comes with choosing the point.

Good practices:

• Display the “Collect at Mondial Relay point” method at the top of the checkout when it is cheaper or faster.

• Explain in one line what a Point Relais® is and why it is convenient (opening hours, proximity, security).

• Save the last used points for recurring purchases: speed up the second conversion.

Tags and bulk mailings from the WordPress back office

With Mondial Relay for WordPress, you can generate and print labels directly from WooCommerce. This eliminates the need to navigate to external dashboards and ensures that the tracking number is associated with the order. If you manage high volume, the bulk shipping module allows you to select multiple orders and produce labels in batches in seconds.

In our workflow, printing labels from WordPress reduced typos and eliminated manual searches. Mondial Relay for WordPress also allowed us to standardize sizes and templates, making packaging a smooth, mechanical process.

Tracking and notifications: emails with a tracking link that the customer actually opens

Tracking is part of the experience. Mondial Relay for WordPress updates statuses and triggers notifications with tracking links so customers can see where their shipment is. This reduces support tickets and calls. In our experience, by activating automated emails with the correct link, we saw a decrease in “Where is my order?” inquiries, allowing our support team to focus on more complex cases.

Recommendations:

• Customize subjects and pre-headers to improve open rate.

• Add a “Manage collection” CTA and a friendly reminder of the deadline.

• It records openings and clicks to detect bottlenecks by area.

Pricing by zone, weight, and amount: set up clear logic in WooCommerce

Mondial Relay for WordPress integrates with WooCommerce shipping zones to create rules based on country, region, weight, quantity, or minimum order value. This allows you to offer Point Relais® as the base option and lockers/home delivery as alternatives, with different surcharges. We configure order value thresholds to incentivize point pickup (lower cost) and free up capacity for home delivery.

Practical tips:

• Define weight limits consistent with your catalog to avoid manual exceptions.

• Create incentive messages (“free delivery to your location starting from X €”) visible in mini-cart and checkout.

• Document the rules map so that the support/sales team understands it and doesn’t break them when scaling.

Compatibility and real-world experience: what we saw when integrating Mondial Relay into WordPress

Beyond WooCommerce, Mondial Relay for WordPress works well with popular themes and builders when the checkout hooks are respected. In our implementation, the critical points were: 1) clearing the cache/JS so the selector always loaded; 2) verifying that the shipping method wasn’t hidden by rules from other plugins; 3) reviewing the mobile flow, as that’s where the selector is used most frequently.

Insertions based on what we experience:

• When we activated lockers in addition to Point Relais®, adoption increased in urban areas.

• Adding notes about “documents required for withdrawal” to the email reduced incidents at the point of sale counter.

• Once the customer chose their favorite spot once, repeat purchases were noticeably faster.

• The warehouse team appreciated having the label and period defined in the order itself, without copying and pasting.

  Conclusion

  Mondial Relay for WordPress transforms pickup points into a competitive advantage: fewer delivery failures, increased customer satisfaction, and controlled costs. From checkout to labeling and tracking, everything happens within WooCommerce. If you’re looking for operational efficiency and a reliable shipping experience, this is the way to go.