WooCommerce Support Ticket System 18.0

  • Updated
  • Well Documented
-90%
Description

WooCommerce Support Ticket System

Efficient Support Management for your Online Store

WooCommerce Support Ticket System is an essential solution for online stores looking to provide efficient and organized customer service. This system allows WooCommerce store owners to manage queries and support requests from their customers, all directly from the WooCommerce backend. With full integration, it facilitates seamless communication between customers and the support team, streamlining issue resolution and elevating the shopping experience.

What is WooCommerce Support Ticket System?

WooCommerce Support Ticket System is a plugin designed to integrate a support ticket system within your WooCommerce store. This system allows customers to submit support requests or queries about their orders, products, or services, directly from their account on your online store. Unlike other external support systems, this system centralizes all customer interactions in one place, simplifying both the management and tracking of each case.

Key Benefits of WooCommerce Support Ticket System

  1. Centralization of ConsultationsBy integrating the ticket system within WooCommerce, all queries and requests are organized and accessible from the administration panel, avoiding the dispersion of messages and facilitating follow-up.
  2. Improved Customer Experience: The system allows customers to open, view and respond to tickets from their account in your store, giving a feeling of personalized and professional attention.
  3. Support Process AutomationWith automated tools like ticket assignment, notifications, and canned responses, WooCommerce Support Ticket System saves support agents time and improves service efficiency.
  4. Reports and Follow-up: Provides detailed reports on support performance, such as response time and customer satisfaction, allowing you to improve your support strategy and ensure quality service.

Outstanding Features

  • Creating and Managing Tickets: Customers can create tickets from their account. Each ticket includes a status (open, in progress, resolved) that allows agents and the customer to know the progress of each case.
  • Notification System: Both agents and customers receive automatic notifications when there are updates to a ticket, ensuring smooth and transparent communication.
  • Friendly Interface: The plugin integrates fully into the WooCommerce design, offering a consistent experience for users and an intuitive environment for the support team.
  • Automatic Ticket Assignment: Tickets can be automatically assigned to the appropriate agent based on their expertise or availability, improving the speed and accuracy of query resolution.
  • Ticket Priorities and Categories: Administrators can define priorities for each ticket and categorize query types, streamlining workflow and ensuring critical queries are addressed promptly.
  • Conversation History: All interactions are stored in a history that both the customer and agents can review, allowing for better context for each response and more accurate service.
  • Multisite Support: If you manage multiple WooCommerce stores, the WooCommerce Support Ticket System supports multisite setup, offering a unified solution for customer support across multiple stores.

Original price was: $39.00.Current price is: $3.99.

  • Lifetime Updates And Support
  • Unlimited Website Usage
  • This item is licensed 100% GPL
  • Money-back Guarantee

Price is in US dollars and excludes tax and handling fees

Author Codecanyon

Last Update: 07 April 2025

Version: 18.0

Author’s Site: Visit

Category:

Get in Subscription – Unlimited Downloads for $14.99/mo

Frequently asked question

You can use any product from our store on any website you want.

Of course. If you buy an individual product, you’ll get lifetime updates for that purchase.

On the other hand, if you purchase a membership, you will receive updates until your membership expires.

Yes, each product is original. The difference with the author is that we distribute under the GNU GPL v2/3 regulations/license, so we don’t provide additional services from the author, such as customizations, etc. We also don’t provide license keys, and in the case of products that require one to work, we pre-activate them so they don’t require anything and you can use them seamlessly on any website you want.

Yes, and regarding time, it is usually on average within 24 to 48 business hours.

Now, there are times when, in less than a day, we have already provided an answer and a solution, depending on the case.

No. We don’t believe in that format, so you can download as many times as you want. No problem. We pay for high-quality professional storage just to avoid any issues.

No. It’s not feasible, since we’ve already experienced keys flying everywhere, and we could lose the corresponding accounts.

That said, while all products are original, in the case of products that require a license key to operate, we will take care of pre-activating them.

We’re here to make sure you’re 100% satisfied with your experience. Our Customer Support Team will do everything possible to ensure you’re comfortable with placing an order and happy with the products you download. But we also know sometimes things happen.

Due to the nature of digital media means that once you have downloaded a plugin or theme there’s really no way to ‘return’ it. No refunds will be given except in the case when the digital product is completely unusable.

If the digital product is unusable, we need time to try to fix it. Otherwise, we will make a refund.

Our support team is available 24/7, if you have any question or need help in installing or configuring digital products purchased on the website, please don’t hesitate to CONTACT US.

Please note that we are not developers of the provided products, so our technical support capabilities are limited.

We do not change product functionality and do not fix developer bugs.

In case you are accepted to get refund, payment refunds are processed within 5-7 business days. All refunds are issued to the original payments. It may take up to 5 days for your refund to be reflected in your PayPal account or bank statement. If you paid using a credit or debit card, the money will be refunded to your card. Depending on your card issuer, it can take up to 30 days for the refund to appear on your card statement.

IMPORTANT! Please CONTACT US first so we can handle your issues. If you arbitrarily open a dispute without contacting us first, your account may be suspended immediately without notice.

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Original price was: $39.00.Current price is: $3.99.

  • Lifetime Updates And Support
  • Unlimited Website Usage
  • Instant and Secure Downloads
  • Money-back Guarantee
Author Codecanyon

Last Update: 07 April 2025

Version: 18.0

Author’s Site: Visit

License: GPL

Category:

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  • Money-Back Guarantee
  • GNU General Public License
  • Exact files being distributed by authors
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  • Access premium features
  • 100% clean files and free from viruses
  • Unlimited website usage
  • Regularly update new versions
  • Free updates if purchased separately
Description

WooCommerce Support Ticket System

Efficient Support Management for your Online Store

WooCommerce Support Ticket System is an essential solution for online stores looking to provide efficient and organized customer service. This system allows WooCommerce store owners to manage queries and support requests from their customers, all directly from the WooCommerce backend. With full integration, it facilitates seamless communication between customers and the support team, streamlining issue resolution and elevating the shopping experience.

What is WooCommerce Support Ticket System?

WooCommerce Support Ticket System is a plugin designed to integrate a support ticket system within your WooCommerce store. This system allows customers to submit support requests or queries about their orders, products, or services, directly from their account on your online store. Unlike other external support systems, this system centralizes all customer interactions in one place, simplifying both the management and tracking of each case.

Key Benefits of WooCommerce Support Ticket System

  1. Centralization of ConsultationsBy integrating the ticket system within WooCommerce, all queries and requests are organized and accessible from the administration panel, avoiding the dispersion of messages and facilitating follow-up.
  2. Improved Customer Experience: The system allows customers to open, view and respond to tickets from their account in your store, giving a feeling of personalized and professional attention.
  3. Support Process AutomationWith automated tools like ticket assignment, notifications, and canned responses, WooCommerce Support Ticket System saves support agents time and improves service efficiency.
  4. Reports and Follow-up: Provides detailed reports on support performance, such as response time and customer satisfaction, allowing you to improve your support strategy and ensure quality service.

Outstanding Features

  • Creating and Managing Tickets: Customers can create tickets from their account. Each ticket includes a status (open, in progress, resolved) that allows agents and the customer to know the progress of each case.
  • Notification System: Both agents and customers receive automatic notifications when there are updates to a ticket, ensuring smooth and transparent communication.
  • Friendly Interface: The plugin integrates fully into the WooCommerce design, offering a consistent experience for users and an intuitive environment for the support team.
  • Automatic Ticket Assignment: Tickets can be automatically assigned to the appropriate agent based on their expertise or availability, improving the speed and accuracy of query resolution.
  • Ticket Priorities and Categories: Administrators can define priorities for each ticket and categorize query types, streamlining workflow and ensuring critical queries are addressed promptly.
  • Conversation History: All interactions are stored in a history that both the customer and agents can review, allowing for better context for each response and more accurate service.
  • Multisite Support: If you manage multiple WooCommerce stores, the WooCommerce Support Ticket System supports multisite setup, offering a unified solution for customer support across multiple stores.

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