SupportCandy Woocommerce Addon 3.1.7
SupportCandy Woocommerce Addon
SupportCandy WooCommerce Addon is an extension that integrates SupportCandy’s support ticketing system with WooCommerce, allowing for more efficient management of order- and product-related queries in online stores.
Key features
- Product and Order Selection in Ticket Forms: Customers can select a specific product or order when creating a support ticket, making it easier to identify the issue at hand.
- Direct Access from Product and Order Pages: “Help” buttons are added to product pages and order lists, allowing customers to create tickets directly related to a specific product or order.
- Order Detail Viewing for Agents: Support agents can view the customer’s order history, total spent, and other relevant details directly from the ticket, improving efficiency in resolving queries.
- Integration with WooCommerce Subscriptions: If the WooCommerce Subscriptions plugin is used, agents can access the details of the customer’s subscriptions within the ticket.
Benefits of Using SupportCandy WooCommerce Addon
- Improved Customer Experience: By allowing customers to easily associate their inquiries with specific products or orders, the support process is streamlined and customer satisfaction is increased.
- Operational Efficiency for Agents: Direct access to relevant order and product information within tickets allows agents to resolve queries faster and more accurately.
- Centralized Support Management: The integration facilitates a complete view of customer interactions, combining order and ticket information in one place.
Considerations
- Initial Setup: Custom fields of type “Order” and “Product” need to be configured in the ticket form to get the most out of the integration.
- Compatibility: Make sure that the WooCommerce and SupportCandy versions are compatible with the extension to ensure optimal performance.
Conclusion
SupportCandy WooCommerce Addon is a valuable tool for online stores looking to improve their customer service through deep integration between their support system and eCommerce platform. By making it easier to associate tickets with specific products and orders, this extension optimizes support efficiency and improves the overall customer experience.
Original price was: $39.00.$3.99Current price is: $3.99.
Price is in US dollars and excludes tax and handling fees
Get in Subscription – Unlimited Downloads for $14.99/mo
- 5000+ Items
- Unlimited Usage
- Support
Frequently asked question
How many sites can I use the products on?
You can use any product from our store on any website you want.
Will I get updates?
Of course. If you buy an individual product, you’ll get lifetime updates for that purchase.
On the other hand, if you purchase a membership, you will receive updates until your membership expires.
Are the products authentic?
Yes, each product is original. The difference with the author is that we distribute under the GNU GPL v2/3 regulations/license, so we don’t provide additional services from the author, such as customizations, etc. We also don’t provide license keys, and in the case of products that require one to work, we pre-activate them so they don’t require anything and you can use them seamlessly on any website you want.
Do you provide technical support?
Yes, and regarding time, it is usually on average within 24 to 48 business hours.
Now, there are times when, in less than a day, we have already provided an answer and a solution, depending on the case.
Are there download limits?
No. We don’t believe in that format, so you can download as many times as you want. No problem. We pay for high-quality professional storage just to avoid any issues.
Do you provide license keys?
No. It’s not feasible, since we’ve already experienced keys flying everywhere, and we could lose the corresponding accounts.
That said, while all products are original, in the case of products that require a license key to operate, we will take care of pre-activating them.
Refund if product unusable?
We’re here to make sure you’re 100% satisfied with your experience. Our Customer Support Team will do everything possible to ensure you’re comfortable with placing an order and happy with the products you download. But we also know sometimes things happen.
Due to the nature of digital media means that once you have downloaded a plugin or theme there’s really no way to ‘return’ it. No refunds will be given except in the case when the digital product is completely unusable.
If the digital product is unusable, we need time to try to fix it. Otherwise, we will make a refund.
Our support team is available 24/7, if you have any question or need help in installing or configuring digital products purchased on the website, please don’t hesitate to CONTACT US.
Please note that we are not developers of the provided products, so our technical support capabilities are limited.
We do not change product functionality and do not fix developer bugs.
In case you are accepted to get refund, payment refunds are processed within 5-7 business days. All refunds are issued to the original payments. It may take up to 5 days for your refund to be reflected in your PayPal account or bank statement. If you paid using a credit or debit card, the money will be refunded to your card. Depending on your card issuer, it can take up to 30 days for the refund to appear on your card statement.
IMPORTANT! Please CONTACT US first so we can handle your issues. If you arbitrarily open a dispute without contacting us first, your account may be suspended immediately without notice.
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Popular questions for some items
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
How Do I Get Support For PremiumTheme?
Support Ticket What Is The Support Schedule?
We try our best to monitor the forums around the clock, however, this is not always possible due to different timezones. We check tickets all throughout the day but reply times can be up to 24 hours Monday-Friday, and 24-48 over the weekend.
Thank you so much and we look forward to serving you!
Original price was: $39.00.$3.99Current price is: $3.99.
Price is in US dollars and excludes tax and handling fees
Get in Subscription – Unlimited Downloads for $14.99/mo
- 5000+ Items
- Unlimited Usage
- Support
Frequently asked question
How many sites can I use the products on?
You can use any product from our store on any website you want.
Will I get updates?
Of course. If you buy an individual product, you’ll get lifetime updates for that purchase.
On the other hand, if you purchase a membership, you will receive updates until your membership expires.
Are the products authentic?
Yes, each product is original. The difference with the author is that we distribute under the GNU GPL v2/3 regulations/license, so we don’t provide additional services from the author, such as customizations, etc. We also don’t provide license keys, and in the case of products that require one to work, we pre-activate them so they don’t require anything and you can use them seamlessly on any website you want.
Do you provide technical support?
Yes, and regarding time, it is usually on average within 24 to 48 business hours.
Now, there are times when, in less than a day, we have already provided an answer and a solution, depending on the case.
Are there download limits?
No. We don’t believe in that format, so you can download as many times as you want. No problem. We pay for high-quality professional storage just to avoid any issues.
Do you provide license keys?
No. It’s not feasible, since we’ve already experienced keys flying everywhere, and we could lose the corresponding accounts.
That said, while all products are original, in the case of products that require a license key to operate, we will take care of pre-activating them.
Refund if product unusable?
We’re here to make sure you’re 100% satisfied with your experience. Our Customer Support Team will do everything possible to ensure you’re comfortable with placing an order and happy with the products you download. But we also know sometimes things happen.
Due to the nature of digital media means that once you have downloaded a plugin or theme there’s really no way to ‘return’ it. No refunds will be given except in the case when the digital product is completely unusable.
If the digital product is unusable, we need time to try to fix it. Otherwise, we will make a refund.
Our support team is available 24/7, if you have any question or need help in installing or configuring digital products purchased on the website, please don’t hesitate to CONTACT US.
Please note that we are not developers of the provided products, so our technical support capabilities are limited.
We do not change product functionality and do not fix developer bugs.
In case you are accepted to get refund, payment refunds are processed within 5-7 business days. All refunds are issued to the original payments. It may take up to 5 days for your refund to be reflected in your PayPal account or bank statement. If you paid using a credit or debit card, the money will be refunded to your card. Depending on your card issuer, it can take up to 30 days for the refund to appear on your card statement.
IMPORTANT! Please CONTACT US first so we can handle your issues. If you arbitrarily open a dispute without contacting us first, your account may be suspended immediately without notice.
SupportCandy Woocommerce Addon
SupportCandy WooCommerce Addon is an extension that integrates SupportCandy’s support ticketing system with WooCommerce, allowing for more efficient management of order- and product-related queries in online stores.
Key features
- Product and Order Selection in Ticket Forms: Customers can select a specific product or order when creating a support ticket, making it easier to identify the issue at hand.
- Direct Access from Product and Order Pages: “Help” buttons are added to product pages and order lists, allowing customers to create tickets directly related to a specific product or order.
- Order Detail Viewing for Agents: Support agents can view the customer’s order history, total spent, and other relevant details directly from the ticket, improving efficiency in resolving queries.
- Integration with WooCommerce Subscriptions: If the WooCommerce Subscriptions plugin is used, agents can access the details of the customer’s subscriptions within the ticket.
Benefits of Using SupportCandy WooCommerce Addon
- Improved Customer Experience: By allowing customers to easily associate their inquiries with specific products or orders, the support process is streamlined and customer satisfaction is increased.
- Operational Efficiency for Agents: Direct access to relevant order and product information within tickets allows agents to resolve queries faster and more accurately.
- Centralized Support Management: The integration facilitates a complete view of customer interactions, combining order and ticket information in one place.
Considerations
- Initial Setup: Custom fields of type “Order” and “Product” need to be configured in the ticket form to get the most out of the integration.
- Compatibility: Make sure that the WooCommerce and SupportCandy versions are compatible with the extension to ensure optimal performance.
Conclusion
SupportCandy WooCommerce Addon is a valuable tool for online stores looking to improve their customer service through deep integration between their support system and eCommerce platform. By making it easier to associate tickets with specific products and orders, this extension optimizes support efficiency and improves the overall customer experience.
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