SupportCandy Woocommerce Addon
SupportCandy WooCommerce Addon is an extension that integrates SupportCandy’s support ticketing system with WooCommerce, allowing for more efficient management of order- and product-related queries in online stores.
Key features
- Product and Order Selection in Ticket Forms: Customers can select a specific product or order when creating a support ticket, making it easier to identify the issue at hand.
- Direct Access from Product and Order Pages: “Help” buttons are added to product pages and order lists, allowing customers to create tickets directly related to a specific product or order.
- Order Detail Viewing for Agents: Support agents can view the customer’s order history, total spent, and other relevant details directly from the ticket, improving efficiency in resolving queries.
- Integration with WooCommerce Subscriptions: If the WooCommerce Subscriptions plugin is used, agents can access the details of the customer’s subscriptions within the ticket.
Benefits of Using SupportCandy WooCommerce Addon
- Improved Customer Experience: By allowing customers to easily associate their inquiries with specific products or orders, the support process is streamlined and customer satisfaction is increased.
- Operational Efficiency for Agents: Direct access to relevant order and product information within tickets allows agents to resolve queries faster and more accurately.
- Centralized Support Management: The integration facilitates a complete view of customer interactions, combining order and ticket information in one place.
Considerations
- Initial Setup: Custom fields of type “Order” and “Product” need to be configured in the ticket form to get the most out of the integration.
- Compatibility: Make sure that the WooCommerce and SupportCandy versions are compatible with the extension to ensure optimal performance.
Conclusion
SupportCandy WooCommerce Addon is a valuable tool for online stores looking to improve their customer service through deep integration between their support system and eCommerce platform. By making it easier to associate tickets with specific products and orders, this extension optimizes support efficiency and improves the overall customer experience.
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