SupportCandy Email Piping Addon
Email Piping adds the ability to import emails directly into your ticketing system so that the customer can create a ticket by simply emailing your support or replying to the ticket by responding to the email notification without needing to log in to your site.
SupportCandy Email Piping Addon Example
Your customer created a ticket on your website. You replied to the ticket and the notification will be sent to the customers email address. Ideally, the customer should visit your website and then reply to the ticket, but this rarely happens. Instead, you reply directly to the email notification and you simply cannot control your customers.
More about the Function
If an email is not intended to respond to an existing ticket, it creates a new ticket. This way, you can simply ask your customers to send an email to your specific email address (e.g. [email protected] ) which will then be converted into a ticket on your website.
There are two email channeling methods available:
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