SupportCandy Workflows
Unleash the power of automation with SupportCandy workflows, revolutionizing the way you manage your processes.
SupportCandy Workflows is here!
SupportCandy Workflows offer a streamlined, automated approach to managing ticket workflows. By leveraging triggers, conditions, and actions, SupportCandy allows you to automate various aspects of your support ticketing system, improving efficiency and productivity.
With this automation solution, you can set predefined rules and actions that are executed based on specific events or conditions, ensuring a smooth and organized ticket management process.
Fully Fluid and Customizable
Whether assigning tickets, adding a reply or private note, updating ticket status, updating ticket fields, or performing other essential tasks, SupportCandy Workflows provides a customizable and intuitive way to automate your ticket workflow, saving time and improving customer satisfaction.
Automatic workflows
As the name suggests, the automated workflow works based on system triggers, such as the creation of a new ticket or a status change. When the set conditions are met, this workflow quickly executes the actions you have defined.
Manual workflows
Manual workflows work similarly to automatic workflows, but lack predefined triggers. Instead, they feature a new widget that displays a list of actionable workflows that align with specific conditions. This widget allows users to initiate workflows and execute corresponding actions manually.
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