AutomatorWP Fluent Support
It is an extension designed to integrate Fluent Support, the support and ticket management system, with AutomatorWP, the powerful automation plugin for WordPress. This integration allows you to automate processes related to customer service, improving support efficiency and speeding up responses to user queries.
What is AutomatorWP Fluent Support?
AutomatorWP Fluent Support is a plugin that connects Fluent Support with AutomatorWP, allowing you to create automated workflows based on support events such as ticket creation, status updates, agent assignments, and ticket closures. This integration makes it easy to automate repetitive tasks and improves the user experience.
Benefits of AutomatorWP Fluent Support
- Support Task Automation: Reduce manual work by automating ticket responses, assignments, and follow-ups.
- Improved customer service: Automatically respond to common queries and provide real-time updates.
- Plugin Integration: Connect Fluent Support with tools like WooCommerce, LearnDash, BuddyPress, Gravity Forms, and more.
- Optimize internal processes: Automatically notify agents, assign priorities and organize support tasks.
- Reduce response times: Automate responses and follow-ups to provide faster and more efficient support.
Features of AutomatorWP Fluent Support
Examples of using AutomatorWP Fluent Support
- Post-Purchase Support Automation: Automatically create a ticket when a customer purchases a product in WooCommerce .
- Automated follow-up: Send an email to the customer if their ticket remains unanswered for 24 hours.
- Smart Assignment: Redirect course tickets to a dedicated support team if they come from LearnDash .
- Ticket Log: Automatically save data for each ticket to Google Sheets for analysis.
- Post-support surveys: Send a satisfaction form automatically after closing a ticket.
- Real-time notifications: Notify in Slack when an urgent ticket is received.
Conclusion
AutomatorWP Fluent Support is a must-have extension for automating and streamlining customer support processes in WordPress. With its ability to connect Fluent Support with other plugins and services, it allows you to create automated workflows that save time, improve efficiency, and deliver faster, more professional customer support. This plugin is the perfect solution for businesses, online academies, eCommerce stores, and any business that manages support through Fluent Support.
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